Tel:+86 0755-89373205

Product Sourcing

FAQ

Is there a warehouse in UK ?

Yes, we have warehouse in local UK.

When i was registering or logining, can I subscribe? What the subscribe content will be ?

The subscribe content will be our new arrive/ hot sale/ promotion items. You can subscribe it as you need.

How to list the products from Go Dropship to my shop?

Add the items you want to sell to ‘download center’, then download the file in batch. Here is the steps: https://www.godropship.co.uk/user-guide

How to place my orders on Go Dropship?

It’s very easy and convenient to place order. You can place orders one by one or in batch. Here is our user guide. https://www.godropship.co.uk/user-guide

What is the packaging of the parcel?

All parcels are packaged by neutral postage bags. Some items will be packed with box to protect products.

What is the minimum order quantity?

No minimum order quantity limitation, but at least one piece.

What courier do you use?

Our company works with Royal Mail, Parcelforce, DPD and Hermes. Here is the details: https://www.godropship.co.uk/shipping-tracking.html  We will update the tracking number and courier name to Go Dropship system.

Does the products have UPC/EAN,ISBN/ASIN/Barcode?

We don’t offer all of these for our products. Please be ware.

Can you send me hot sale items?

The ‘Weekly Top’ zone on our website lists the weekly top 12 items.

When my order will be shipped after I make payment?

If you place order before 10 a.m, it will be disptached same day. If after 10 a.m, we will process orders and ship in next business day. We may process order and update tracking number on weekends or holidays, but the courier will only come to collect parcels on business days.

How can my orders be dispatched same day?

We process orders before 10 a.m ( except weekends and holidays), so please place order on our website before 10 a.m to make sure your orders can be dispatched same day.

When I can get the tracking numbers of my orders?

Tracking number will be updated at the same day as processing order. If you can’t see the tracking number after 2 business days (except weekends and holidays) in your account “My Orders”, please contact us by email.

What should I do if my customer didn’t receive parcel after a long time?

Royal Mail Large Letter takes 3-7 business days. If you didn’t receive after 10 days, please contact us. We will help you solve this problem in time.

Is it available to cancel the order after made a payment?

If order didn’t be processed, please contact us as soon as possible to cancel the order. If order had been processed, then we need your customer to return the parcel. We will issue refund after receive the returned parcel. Refund will deduct the postage.

Do you replace it, if there are any parcels is missed or damaged?

Yes, it’s free to resend a new parcel for missed parcel or damages.

How to return the parcel?

Please contact us in time, email:xhr-dropship@outlook.com, we will serve for you with all sincerity.

What is the payment method?

We currently only support PayPal.

What is the return/ replacement policy?

Go Dropship accepts resend/return/refund services by parcel missed, lack of numbers, damages, wrong items. You can see more terms in details here: https://www.godropship.co.uk/return-exchange.html

How long can i receive the refund?

Refund will be returned to your PayPal account directly in 2-3 business days.