Tel:+86 0755-89373205

Product Sourcing

FAQ

Is there a warehouse in UK ?

Yes, we have warehouse in Manchester UK.

Does the price includes delivery fee?

Yes, the product price includes deivery. It is free shipping in UK general area. There is a extra shipping fee for remote area. Here is the details: https://www.godropship.co.uk/shipping-tracking.html 

When i was registering or logining, can I subscribe? What the subscribe content will be ?

The subscribe content will be our new arrive/ hot sale/ promotion items. You can subscribe it as you need.

How to list the products from Go Dropship to my shop?

Add the items you want to sell to ‘download center’, then download the file in batch. Here is the steps: https://www.godropship.co.uk/user-guide

How to place my orders on Go Dropship?

It’s very easy and convenient to place order. You can place orders one by one or in batch. Here is our user guide. https://www.godropship.co.uk/user-guide

What is the packaging of the parcel?

All parcels are packaged by neutral postage bags. Some items will be packed with box to protect products.

What is the minimum order quantity?

No minimum order quantity limitation, but at least one piece.

What courier do you use?

Our company works with Royal Mail, Parcelforce, DPD and Hermes. Here is the details: https://www.godropship.co.uk/shipping-tracking.html  We will update the tracking number and courier name to Go Dropship system.

Does the products have UPC/EAN,ISBN/ASIN/Barcode?

We don’t offer all of these for our products. Please be ware.

Can you send me hot sale items?

The ‘Weekly Top’ zone on our website lists the weekly top 12 items. You may need to find the hot sale items in your marketplace by yourself.

When my order will be shipped after I make payment?

If you place order before 10 a.m, it will be disptached same day. If after 10 a.m, we will process orders and ship in next business day. We may process order and update tracking number on weekends or holidays, but the courier will only come to collect parcels on business days. The courier wont come to our warehouse to collect parcels on Saturday, Sunday and other holidays.

How can my orders be dispatched same day?

We process orders before 10 a.m ( except weekends and holidays), so please place order on our website before 10 a.m to make sure your orders can be dispatched same day.

When I can get the tracking numbers of my orders?

Tracking number will be updated at the same day as processing order. If you can’t see the tracking number after 2 business days (except weekends and holidays) in your account “My Orders”, please contact us by email.

What should I do if my customer didn’t receive parcel after a long time?

Royal Mail Large Letter takes 3-7 business days. If you didn’t receive after 10 days, please contact us. We will help you solve this problem in time.

Is it available to cancel the order after made a payment?

If order didn’t be processed, please contact us as soon as possible to cancel the order. If order had been processed, then we need your customer to return the parcel. We will issue refund after receive the returned parcel. Refund will deduct the postage.

Do you replace it, if there are any parcels is missed or damaged?

Yes, it’s free to resend a new parcel for missed parcel or damages. If just not perfect as buyers expect, or there is a defect, customer can keep the goods with a compensation.

How to return the parcel?

Please contact us in time, emailservice@dropship.co.uk, we will serve for you with all sincerity.

What is the payment method?Can I use credit card or bank transfer?

We currently only support PayPal.

What is the return/ replacement policy?

Go Dropship accepts resend/return/refund services by parcel missed, lack of numbers, damages, wrong items. You can see more terms in details here: https://www.godropship.co.uk/return-exchange.html

How long can i receive the refund?

Refund will be returned to your PayPal account directly in 2-3 business days.

How would you invoice me for orders?

We dont offer invoice generally.

Is it available to put my companys logo on the packaging? Or brand the products?

We dont put papers or logos on the pacakging. And we dont brand the products for dropship.

What if I made mistake by placing orders?

Please contact us asap with the order number. We will cancel and refund if we didnt send out. If order has been dispatched, your customer can return the parcel to us. We will issue the refund after receive the parcel. But we will deduct our postage fee.

Do you ship to other country? Any dropship service in other area?

We currently only support dropship service in United Kingdom. And only do dropship business on this unique website.

Any brand of the products? Can I have the authorization?

We dont sell branded products and there is no authorization. Please kindly noted of this. You need to learn the products before to sell it. If the marketplace dont allow you to sell the items, please dont sell it. You may need to follow the marketplace rules.

I have some orders but there is no stock on your website. What can I do?

We update our stock quantity to our website every working days. Please kindly keep an eye of the stock level. If it is hot sale and in low stock, you can buy a big quantity to hold the stock for you  firstly. And also contact us to ask when more stock will come.

How to hold stock? And can I get refund if I don’t sell it any more?

Place hold order for the item. The order number will be started with HO letter. We will lock the stock in our system. And then you place the shipping orders to use the hold stock. Please dont hold big stock to increase the risk for both of us. If the hold stock over 100GBP and needed to refund, we will charge 20% service fee.

Customer said didn’t receive but tracking is delivered. And customer open case on ebay?

Trust us for our cooperation firstly and contact us in time. If tracking shows delivered, then ask customer to find the parcel firstly. Otherwise, let customer to open case on ebay, and let ebay judge it. You should win in some condition. If lose and refund the buyer, we will refund you.

What about made a mistake on placing dropship orders? How to solve this?

Sometimes our system can find out if the address is incomplete, or postcode is wrong. We will contact you and not ship the order.

If you find out the problem in time, please contact us to cancel orders asap.

The worst condition is we have shipped out. Then you need to place new order for your customer. When the courier return to us, we will deduct the post cost and refund the product value. Sometimes parcel missed, you need to bear all the lost.

Why the orders didn’t ship out in time and not tracking number?

Please contact us if your order didnt process in time if after weekends or holidays. Sometimes, the paypal will review the payment, so we can not receive the payment in time.

Disclaimer

godropship.co.uk is only do dropship service, only provide shipping orders service. We wont take responsibility for how you to sell the products. 

How to sync the stock quantity to my store?

Download the product files, the stock quantity included in the file. And then upload the stock quantity to your store. This will be the only way.